High quality is part of our DNA
Our key words are quality and service. All Netti divisions always act in accordance with the principles behind these key words – from production to our consultants and staff in customer service, accounting and warehouse. For this reason, our supply reliability is of the highest standard.
We are committed to high standards of quality of our products as well as in all our services and the Alu Rehab Group is certified according to ISO 9001 as well as ISO 13845 for medical devices. The certification is carried out on a yearly basis.Download ISO 9001 & 13845 certificates as PDF
Compliant with MDR
The European Medical Device Regulation, MDR, is lifting the safety and traceability of medical devices in the whole market. Netti by Alu Rehab is already working towards the regulation and has implemented the quality system for production of medical equipment according to ISO 13485 and the yearly audit by TÜV Süd Product Service GmbH. We are also in the process of extending the quality system to include the additional MDR requirements.Alu Rehab MDR Report
Wheelchair standardisation and testing
In Europe all wheelchairs must fulfill the high-quality requirements defined in the wheelchair standard EN 12183 and EN 12184. Netti is participating with our product safety responsible in the revision of these standards. We stay on top of the development by engaging into this crucial work and contribute to lifting the user safety for all wheelchairs – also ensuring that Netti wheelchairs live up to the state-of-the-art solutions and quality.
We stand behind the Netti quality and evaluate the product tests to equal 5-6 years of normal use. We therefore provide 5 years of warranty on all wheelchair frames. On all other CE labelled components, we grant 2-years guarantee except batteries. In case of a product claim, we will do our best to help you in a smooth way so that the process goes as seamless as possible. All non-compliances are registered to make sure that any necessary product or service improvements are carried out as fast as possible.
Constant pursuit of better solutions
If you have any questions or need advice in relation to our products, we are here to help you. Our experienced employees with in-depth knowledge of our products as well as user challenges are always here to help you. If you have a good idea or wish for a specific solution, you are also welcome to contact our product development team. Our team of therapists, product specialists and engineers are constantly working on new solutions and product improvements.