Questions related to wheelchairs

Can I see from the serial number which Netti I have?

Yes, you can. The first 3 digits of the serial number will help you determine which Netti wheelchair you have.

Netti 4U Family:

401: Netti 4U CE
402: Netti 4U CED / CED XL
403: Netti 4U CES
404: Netti 4U CEDS
405: Netti 4U FA (discontinued 11/2015)
407: Netti 4U Base
408: Netti 4U CE Plus
409: Netti 4U CES Plus

Netti III Family:

101: Netti I (discontinued 07/2017)
103: Netti III / Netti III EL
104: Netti III HD
113: Netti III XHD

Netti Kids Family:

105: Netti Mini
115: Netti Dynamic S

Netti Active Family:

801: Netti Vision

Netti Mobile Family

601: Netti Mobile (discontinued 01/2020)

Where do I find the serial no. of my Netti wheechair?

You will find the serial no. on a label at the lower cross bar. It writes xxx-xxxxxx. The first 3 digits of the serial number will help you determine which Netti wheelchair you have.

Netti 4U Family:

401: Netti 4U CE
402: Netti 4U CED / CED XL
403: Netti 4U CES
404: Netti 4U CEDS
405: Netti 4U FA (discontinued 11/2015)
407: Netti 4U Base
408: Netti 4U CE Plus
409: Netti 4U CES Plus

Netti III Family:

101: Netti I (discontinued 07/2017)
103: Netti III / Netti III EL
104: Netti III HD
113: Netti III XHD

Netti Kids Family:

105: Netti Mini
115: Netti Dynamic S

Netti Active Family:

801: Netti Vision

Netti Mobile Family

601: Netti Mobile (discontinued 01/2020)

Questions related to the Netti Mobile

Netti Mobile was discontinued 01.01.2020 and offer 5 year spare part delivery warranty from this date.

You find the spare part overview here

Our Quick Start Guide for the Mobile can be downloaded here.

The manual incl. an overview of the flash codes can be downloaded here.

If anything is unclear or you have questions, please contact us.

How do I know if a specific accessories will fit my Netti?

On the product page from the specific accessories you find the heading ‘Does it fit my Netti?’ – here you are able to see if the wished product will fit your Netti. If you have further questions, please contact our customer service.

Which chairs have the possibility for electric functions?

We offer electric functions like tilt, recline and leg supports for the Netti III EL as standard options.

As accessoiries you can order these for the Netti III order Netti III HD at a later stage – for the Netti XHD these are options are available in special adaptation.

Is my Netti wheelchair still available?

The following Netti models have been discontinued from the current wheelchair program. Please contact us for information concerning spareparts:

 

Netti 4U FA Comfort (discontinued in November 2015 – we offer a spare part supply guarantee till November 2020)

Netti I und Netti I Comfort (discontinued in July 2017 – we offer a spare part supply guarantee till July 2022)

Netti Mobile (discontinued in January 2020 – we offer a spare part supply guarantee till January 2025)

Netti Mini (discontinued October 2020 - we offer a spare part supply guarantee till October 2025)

Netti II (discontinued October 2020 - we offer a spare part supply guarantee till October 2025)

Is it possible to try the wheelchair up front?

Please contact a retailer nearby who can help you. Netti has a wide range of demonstration chairs which the retailer can order at Netti.

Is it possible to have the chair individually adjusted?

Yes an invidual adjustment is always possible. Netti has many years of experience with individual solutions. Please contact your sales representative or customer service who is always there to help and guide you.

I have lost the manual for my Netti product, can you help me?

You can always download the newest manual from our product sites.

How do I mount a specific accessories?

Please find all our mounting descriptions on the product page of each accessories. If you have further questions, please contact our customer service.

Questions related to ordering

Can I buy your products directly from you?

Yes, as a retailer you can buy directly from Netti. As a private consumer, please contact your nearest retailer.

I am a new customer, how can I order a Netti product?

Please contact our customer service who will help you further and provide you with the relevant information.

Contact us

For any other questions, do not hesitate to contact us directly. We are happy to help.

Send an email to Customer Service
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